FAQ's

Email Your Technology Facilitator With Questions You May Have

You may watch a video about it here. No CC Video
 * Q:** Do I have to use a credit card to make an iTunes account?
 * A:** No, but you must "buy" a free app first, then select the option to create a new Apple ID. See this set of direstions linked here. No CC


 * Q:** What is iCloud? How does it work?
 * A:** Free Storage for backing up iPad data. Visit this link for detailed information and a video can be found here. iCloud


 * Q:** Can I put e-books in the configurator cart and have them put on the student iPads?
 * A:** No, not in the present version of Configurator. Ebooks are meant to be on one device only, not pushed down to multiple accounts at once.


 * Q:** Can I require my students to have an iTunes account to download apps?
 * A:** No, you must preplan and be sure the content you want on the iPads is given to the cart synching person for your grade level before the next synching date.


 * Q:** Can I create a class iTunes account and give them the password to log in and download apps?
 * A:** No, this goes against county policy as presented to parents at the beginning of the iPad project for middle schools.


 * Q:** How do I know when the iPads will be synched?
 * A:** This is meant to be a grade level decsion and should be posted on your school calendar on the webpage for parents to see. This allows them to back up to the cloud any personal content their child has on the device.


 * Q:** Why do some of my students keep losing the internet password?
 * A:** They may be deleting the profile we put on the device to restrict them in certain ways. To check this, go to Settings--General--Scroll down to the bottom and you will see Profiles. If you do not see 2 profiles installed, they have deleted one. This is our protection to keep them from getting to unfiltered sites. The iPad must go back to the synching cart and can not go home without both profiles. This means the child may loose all their personal data, but that is the result unfortunately when they delete the profile.